Housing Performance Manager
Birmingham per hour Contract
Job Reference: CR/100373
We are recruiting on behalf of a housing association in Birmingham for an Interim Housing Performance Manager. This is an immediate-start, temporary role focused on driving improvements across housing performance, particularly within allocations, lettings, and voids management.
About the Organisation
An established housing provider delivering housing management services, currently undergoing a period of change aimed at improving service delivery and financial performance. The organisation also provides managed housing services to a small portfolio of external community-based housing providers, including performance reporting and stakeholder engagement.
Role Overview
The Housing Performance Manager will review current processes, identify operational gaps, and support the management of the team to improve outcomes. A key focus will be reducing income loss linked to allocations, lettings, and the voids process.
Key Responsibilities of a Housing Performance Manager:
About the Organisation
An established housing provider delivering housing management services, currently undergoing a period of change aimed at improving service delivery and financial performance. The organisation also provides managed housing services to a small portfolio of external community-based housing providers, including performance reporting and stakeholder engagement.
Role Overview
The Housing Performance Manager will review current processes, identify operational gaps, and support the management of the team to improve outcomes. A key focus will be reducing income loss linked to allocations, lettings, and the voids process.
Key Responsibilities of a Housing Performance Manager:
- Review housing performance with an initial focus on allocations and lettings
- Diagnose underperformance within allocations/lettings and identify root causes
- Support day-to-day management of the team delivering allocations/lettings activity
- Identify process gaps and implement improvements to close them
- Reduce income loss by strengthening the voids process and improving allocations/lettings outcomes
- Provide performance reporting and support management decision-making
- Strong housing management experience with a track record of improving service performance
- Experience reviewing underperforming functions and implementing operational improvements
- Knowledge of allocations, lettings, and voids processes
- Understanding of income leakage and void loss mitigation
- Confident people manager, able to lead and support teams through change and process improvements
- Strong analytical and problem-solving skills, with a focus on operational efficiency
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