Housing Support Officer
Leicester 18 - 19 per hour Contract
Job Reference: CR/100465
We are recruiting on behalf of a respected housing association in Leicestershire for a Housing Support Officer to join a supported accommodation service in Leicester. This is a temporary opportunity with an immediate start, offering part-time hours (28 per week) and the potential to apply for a permanent role. This is a frontline, customer-facing role within a small supported housing scheme, working with individuals who are homeless or at risk of homelessness, including those with complex needs.
Key Responsibilities of a Housing Support Officer:
Key Responsibilities of a Housing Support Officer:
- Provide day-to-day frontline support to residents within supported accommodation
- Carry out routine health & safety checks across the scheme
- Support residents with housing applications and move-on plans into independent accommodation
- Work closely with local authority housing teams on referrals and placements
- Support individuals with complex needs, including substance misuse, mental health challenges, and offending histories
- Maintain accurate and up-to-date support plans and case notes
- Conduct regular keywork sessions and risk assessments with residents
- Support residents to develop independent living skills (e.g. budgeting, tenancy sustainment, accessing services)
- Manage low-level tenancy-related issues, including rent awareness and property upkeep
- Respond appropriately to incidents, safeguarding concerns, and anti-social behaviour
- Liaise with external agencies and support services to coordinate holistic support
- Offer flexible cover across nearby services when required
- Previous experience in supported housing, homelessness services, hostel work, or similar frontline roles
- Confident supporting individuals with complex needs
- Practical knowledge of housing processes, including housing register applications
- Ability to carry out basic health & safety checks reliably
- Flexible approach to working across services
- Able to work 28 hours across five days
- Full UK driving licence (desirable)
- Enhanced DBS check
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