Resident Liaison Officer

Birmingham 17 - 19 per hour Contract

Job Reference: J29883

We are seeking a proactive and organised Resident Liaison Officer to support a Housing Association in Birmingham. This role is key in ensuring residents are engaged and appointments are successfully scheduled for outstanding compliance tasks.

Job Role: Resident Liaison Officer
Location: Erdington
Contract Duration: 3-6 months
Working Hours: 37.5 hours Mon - Fri (1 day WFH)
Hourly Rate: £17 - £19hr

Key Responsibilities:
• Contact residents by phone and in person (door knocking) to arrange access for compliance checks.
• Send appointment and no-access letters to residents as required.
• Liaise with contractors and residents to book and confirm appointments.
• Collate documentation for legal proceedings and attend weekly no access review meetings.

Requirements:
• Excellent verbal communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Basic IT skills (email, Word, CRM systems).
• Full UK driving licence and willingness to travel locally.

If you are interested in this Resident Liaison Officer Role then please apply or alternatively email katie.cox@niyaapeople.co.uk

Apply now