Housing Services Manager
Birmingham 46K - 50K per year Permanent
Job Reference: J29927
We're looking for a proactive and people focused Housing Services Manager to lead a small team of Housing Officers and ASB Officers
This is a vital leadership opportunity where you'll oversee housing operations across a patch based model with a strong focus on tenancy sustainment, neighbourhood management and team development
Day to Day Responsibilities
Salary up to £50,500 inclusive of car allowance
To find out more apply today or contact Tiyana on 0121 790 0980 or Tiyana@niyaapeople.co.uk
This is a vital leadership opportunity where you'll oversee housing operations across a patch based model with a strong focus on tenancy sustainment, neighbourhood management and team development
Day to Day Responsibilities
- Managing and mentoring Housing Officers and ASB Officers to ensure consistent service delivery
- Taking ownership of the tenancy journey from allocations and audits to enforcement and sustainment planning
- Supporting the development of safe vibrant communities through walkabouts forums and resident led projects
- Ensuring full compliance with safeguarding frameworks housing legislation and service standards
- Tracking performance data and using insights to improve processes and outcomes
- Collaborating across departments such as Property Legal Lettings and Income to deliver joined up services
- Acting as a key representative for the organisation with partners local authorities and stakeholders
- Experience in social housing or neighbourhood services at a senior or team leader level
- Proven track record in leading remote or patch based housing teams
- Good working knowledge of tenancy law welfare policy anti social behaviour and safeguarding practices
- Confident decision maker who can manage complex issues across multiple service areas
- Commitment to tenant engagement trauma informed leadership and inclusive service delivery
Salary up to £50,500 inclusive of car allowance
- Join an organisation where your work as a Housing Services Manager has direct community impact
- Shape how services are delivered across estates and neighbourhoods
- Access a wide range of benefits including enhanced leave wellbeing schemes and staff discounts
- Be part of a forward thinking team focused on quality care and continuous improvement
To find out more apply today or contact Tiyana on 0121 790 0980 or Tiyana@niyaapeople.co.uk
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