Customer Liaison Officer

We're currently recruiting for a Customer Liaison Officer to join a well-established contractor, delivering kitchen refurbishment works across residential properties in the Welwyn Garden City area. This is a key role focused on supporting tenants, ensuring excellent communication, and helping deliver a smooth and positive experience throughout the planned works programme.

This position is offered on a contract basis for 8 weeks, with working hours of Monday to Friday, 37 hours per week, onsite-based with some flexibility.

The Customer Liaison Officer will receive:

• The opportunity to work with a respected, community-focused contractor
• Potential hybrid working options depending on site requirement
• 8 week contract

Key responsibilities for the Customer Liaison Officer:

• Be the main point of contact for residents throughout the kitchen refurbishment programme
• Provide clear, timely updates on work schedules, access requirements, and progress
• Coordinate appointments between contractors and residents
• Resolve resident concerns in a professional and empathetic manner
• Support the operational team in delivering an efficient and high-quality service
• Maintain accurate records of communications, access arrangements, and feedback
• Assist in delivering community engagement activities and promoting social value initiatives
• Conduct property visits and complete site notes and reports as require

Requirements for the Customer Liaison Officer position:

• Previous experience in a Customer Liaison, Resident Liaison, or Tenant Liaison role
• Experience within the social housing sector, ideally supporting kitchen or planned refurbishment programmes
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• Proficiency with Microsoft Office
• Full UK driving licence and access to a vehicle

To apply or find out more, please contact Ryan Stewart on 07488 866 709 or email ryan.stewart@niyaapeople.co.uk