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Customer Service Advisor


Ref: #J11291
Are you passionate about providing an exceptional service for customers? Would you like to work with an established Housing Association in Bristol? If so, please read below for further details on how to apply for a 6 month fixed term contract with an immediate start.

As a Customer Service Advisor, your key duties will be:

• To be the first point of contact for tenants in relation to repairs, estate management, rents and other social housing enquiries.
• Supporting a right first time approach and promote customers towards digital access channels.
• Responsible for dealing with difficult callers, and finding resolutions under challenging circumstances.
• Work proactively in a team, and have the ability to prioritise workload and meet KPI's
• Using in house systems such as CRM and Microsoft packages to log enquiries and calls
• Handle pressure and deal with conflict in a calm manner

You will also have:
• Customer Service experience ideally in social housing, and available for shift patterns between 8am-8pm Mon-Fri and 9-1 Sat (every 6 weeks)
• Excellent communication skills both written and verbally
• Demonstrate the passion to add value and consistently provide a high level of customer service
• Have excellent knowledge of Microsoft Packages including Excel, Word and PowerPoint Presentation

In Return, the Customer Service Advisor will receive:
• The opportunity to work within housing and progress in the not for profit sector
• A specialist consultant dedicated to negotiate, represent and ensure the best possible contract on your behalf

The successful Customer Service Advisor will be immediately available and understand the need to communicate clearly with residents with the ability to hit the ground running and make an immediate impact.

If you are interested in applying for this role, please get in touch for a confidential chat 0121 790 0980 or send your up to date CV to Kam Shergill.

Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations.

“Niyaa People have been a pleasure to work with, in particular Kamran. He fully took on board our requirements and ensured that we found the right candidate for our position. I highly recommend Niyaa People and will definitely contact them for any future recruitment needs.”
Beaumont Structural Consultants
Director
Beaumont Structural Consultants